Shipping Policy

Last Updated: August 21, 2026

Thank you for shopping with Shop Xenova. We aim to process and deliver orders as efficiently as possible.

Order Processing Time

Orders are generally processed within 1–5 business days after payment has been successfully confirmed.

Processing times may be affected by weekends, holidays, promotional periods, or high order volumes.

Estimated Delivery Time

Delivery times vary depending on the destination, shipping carrier, and product availability.

Estimated delivery dates are estimates only and are not guaranteed.

Once your order has been shipped, delivery may be affected by factors outside our control, including:

• Carrier delays

• Weather conditions

• High shipping volumes

• Customs or transportation delays

• Other unforeseen circumstances

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow time for tracking information to become active after receiving a shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us immediately at support@shopxenova.shop.

Once an order has entered processing or has been shipped, we may not be able to make changes to the delivery address.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact our support team. We will review the available tracking information and assist where possible.

Contact Us

For shipping-related questions, contact:

Shop Xenova
Operated by ClickNest LLC
6192 Coastal Highway, Lewes, DE 19958, United States

Email: support@shopxenova.shop