Refund & Return Policy

At Shop Xenova, customer satisfaction is important to us. This Refund & Return Policy explains the process for requesting a return, replacement, or refund.

Eligibility for Returns

If you receive a product that is damaged, defective, incorrect, or significantly different from the item you ordered, please contact us as soon as possible after delivery.

To review your request, we may ask you to provide:

• Your order number

• Your full name and email address used when placing the order

• A description of the issue

• Clear photos or videos showing the problem

Please do not return any product without first contacting our customer support team and receiving return instructions.

Refunds

Refund requests are reviewed based on the circumstances of each order.

If your refund is approved, it will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Replacements

When appropriate, we may offer a replacement product instead of a refund. If a replacement is approved, we will provide further instructions and updates regarding the replacement.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us promptly and include photos or videos of the product and packaging where applicable.

We will review the issue and work with you to determine an appropriate resolution.

Return Shipping

Where a return is approved, we will provide instructions regarding the return process. Customers should not send products back without authorization.

Return shipping responsibility may depend on the reason for the return and applicable law.

Contact Us

For questions regarding returns or refunds, please contact:

Shop Xenova
Operated by ClickNest LLC
6192 Coastal Highway, Lewes, DE 19958, United States

Email: support@shopxenova.shop